Training

Title:	Developing Long-term Relations with Customers
Trainer:	Amanda Keruze

Purpose of seminar
Enhance seminar participants’ professional competence in effective communication and long-term relation development and maintenance with customers as well as to improve salesmanship skills.

The seminar offers knowledge and skills as well as video training and feedback that help to: 

• Acknowledge one’s strong points and weak points while working with customers;
• Understand factors influencing customer attendance process and use them for development of successful collaboration;
• Develop long-term collaboration oriented relations with customers.

Participants
The seminar is held for corporate employees or salesperson group managers who are already experienced in working with customers and wish to improve themselves.

Themes of seminar

• Relations development with customers and corporate ideology thereon one can rely when developing relations.
• Personnel benefit from professional actions and self-appraisal of customer managers.
• Non-verbal communication and what I can tell others with that. (Video training)
• Question techniques while working with customers. Expression methods of one’s own experience and feelings.
• Handling customers’ objections and conflict situations.
• Development of long-term relations as profit alongside respect towards a business partner.
• Service quality circles.

Seminar course
Parallel to new theoretical knowledge, participants will master practical skills as well applying interactive methods. There will be explaining, modeling and application of behavioral forms during group-work lectures using feedback from the participants and the lecturer.
        Video training
Video training enables you to evaluate your actions from the side revealing your personal reserves. Participants play communication situations which are video recorded. Then analysis of these situations takes place.

Lecturer’s competence

Amanda Ķeruže has obtained psychoterapist’s education in France at P.Boisen Psychoorganic analysis psychotherapy school, as well as holds a master’s degree from University of Latvia Faculty of Psychology. At present she practices in Latvia both as a psychotherapist and a group psyhological training leader.  The lecturer has practical experience in sales and negotiation management with customers gained during her work for international airline companies. Ms. Amanda is also experienced in marketing manager duties then managing Latvian group of trading representatives of an airline company.

Amanda Ķeruže is a trainer at the seminars "Stress management" and "Team building" in "Eiro Personāls".

Number of participants in group: 8 -12

In conclusion of the seminar each participant will be issued a certificate.

Eiro Personals keeps right to change the seminar duration data.

We will be delighted if you would be interested in our offered training.