Training

Title:	Etiquette and protocol - for establishing and maintaining successful relations regarding any deal
Trainer:	Irma Kalnina

Applying the knowledge and the skills received during the seminar you:

• will have a unique opportunity for cognizing the international experience and the local practice on the applied etiquette and the protocol from the expert and the most experienced teacher Irma Kalniņa,
• will know how to act correct and feel free in the situations of applied communication,
• will not hesitate in making choice of the relevant clothes, regales and dainty drinks,
• you will easy get acquainted and be interesting for partners to a deal.

Within the period of seminar you will get acquainted with different types of laying meals and the situations at the table, enjoying the five dishes dinner at the restaurant „Hotel Bergs”.

Wine degustation will take place in accordance with the menu under the leadership of an experienced consultant.

You will be welcomed by the shop “Bergs” to make choice of the appropriate clothes, where you will receive in addition a professions consultant’s recommendations on clothes.

Participants

The professionals, who take part in negotiations on transactions during their routine activities, decision making, official dinners or go on business trips.  

Themes of seminar:

• What is the difference between the business etiquette and the applied etiquette?
• Acquaintances: How to do it correct? How to continue the acquaintance? Nuances (playing roles)
• Visit cards – presentation of visit cards and the culture of business cards usage
• Use of the relevant titles (the key nuances)
• Idea of the matter of form
• A present to a customer
• Invitations: acceptance and forwarding
• E-mail etiquette
• The art of talks, “small talk”, how to conduct talks with a customer, entertainment of a customer
• Cultural differences in  business (Europe, Scandinavia, Japan)
• What is expected from the management during the reception?
• What is expected from you as a guest at the reception?
• Business lunch/ dinner and behaviour at the table without agitation
• How to take correct a seat at the table? Who will take a seat beside? Who will pay?
• Culture at the table (application of practical knowledge having lunch at a restaurant)
• Traditions of laying a wine, coffee, tea
• Culture of dressing. Clothes, which facilitates the success (application of practical knowledge at the clothing shop)
• What kind of clothes is applicable for particular events and what is not applicable? What is specified in an invitation? 
• A customer with the specific needs – how to behave in this case?
• Survey of individual questions

The seminar enables to try in practice the received knowledge of etiquette and protocol – playing roles, analyzing situations, within a period of business during the real lunch. You are also welcomed to receive a consultant’s recommendation making choice of clothes. 

Lecturer’s competence
Irma Kalniņa. The teacher is experienced in the activities with international public, the Diplomatic corps, the Stationary Office of the USA and the Ministry for foreign affairs.
She gives consultations to Latvian businessmen and the state agencies in the matters of etiquette and protocol.
Irma Kalniņa took part in the arrangement of great events and international visits (during the visit of the US President George Bush, in Riga 800, etc.) 
At present the expert administers the branch of the development of Latvian National Library Support Fund and takes care of facilitating the development of philanthropy in Latvia.

Seminar duration: 2 days

Number of participants in group: 8 -10

In conclusion of the seminar each participant will be issued a certificate.

Eiro Personals keeps right to change the seminar duration data.

We will be delighted if you would be interested in our offered training.